Refund and Cancellation Policy
Effective October 10, 2026
You can cancel any Broadway Index Pro subscription at any time from your account settings or by emailing support@bwayindx.com. Cancellation stops future renewals; you keep access until the end of the period you have paid for.
| Plan | Cancellation | Refund |
|---|---|---|
| PlanMonthly | Cancellationanytime; access to end of the paid month | Refundno refunds or credit for partial months |
| PlanAnnual | Cancellationanytime; access to end of the paid year | Refundfull refund if requested within 14 days of first purchase; none after, including at renewal |
| PlanLicensed (organizations) | Cancellationas set out in your written agreement | Refundas set out in your written agreement |
Renewals. We email annual subscribers at least 7 days before renewal. If you were charged for a renewal you did not intend, write to us within 7 days of the charge and we will consider a refund.
Billing errors. If you were charged twice or charged the wrong amount, we will refund the error in full.
If we end the service. If we discontinue a plan or end your subscription without cause, we refund the unused portion of your current period.
How refunds are paid. Refunds go back to the original payment method, usually within 5 to 10 business days of approval depending on your bank.
To request a refund, email support@bwayindx.com with the email on your account and the charge date.